Risk Management: A Critical CX Partner
September 18, 2018 6:55 pmBy Leigh Durst, Chief Instigator, Live Path I once worked with a highly risk-averse, compliance-ruled, global blue-chip firm. Our process and enabling technology for opening new accounts had become outmoded. Competitors could authorize and open new accounts in 5-10 minutes. Our process took double the time, and required manual processing and data entry on the back end. In short, weren’t... View Article