Categories for CX

New Year, New Site & New Adventures!

January 3, 2019 11:20 pm

Looking back, 2018 was a year of building and preparing for new things. We were very busy in the trenches with our client, First PREMIER Bank, rated nationally as a “Best Bank to Work for” and one of the strongest capitalized banks in the nation. Last fall we were proud to unveil a beautiful new brand identity along with a totally new... View Article

Risk Management: A Critical CX Partner

September 18, 2018 6:55 pm

By Leigh Durst, Chief Instigator, Live Path I once worked with a highly risk-averse, compliance-ruled, global blue-chip firm. Our process and enabling technology for opening new accounts had become outmoded. Competitors could authorize and open new accounts in 5-10 minutes. Our process took double the time, and required manual processing and data entry on the back end. In short, weren’t... View Article